For 30 years, 1-800-FLOWERS.COM, Inc. — "Your Florist of Choice" — has been providing customers across the nation with the freshest flowers and finest selection of plants, gift baskets, gourmet foods and confections, and plush stuffed animals perfect for every occasion. 1-800-FLOWERS.COM offers the best of both worlds: exquisite, florist-designed arrangements individually created by some of the nation's top floral artists and hand-delivered the same day, and spectacular flowers delivered through its "Fresh From Our Growers" program.
We have completed our recruiting for the April Full time Temporary positions. We anticipate hiring in the future and if you are interested please provide us with your contact information so we can contact you when positions become available.
Director, Web Customer Experience Location: Carle Place, NY Position Type: Full-Time Reports to: VP, Web Experience and Merchandising
Summary
In this role, the individual will optimize the 1-800-FLOWERS.COM website for conversion, revenue, and profitability by building a superior customer experience. Specifically, this leader will seek to continuously improve web services, functionalities, user interface, navigation flow, and look & feel of the consumer website by working cross-functionally to champion the customer?s needs. The successful candidate will be comfortable working at a high level with the design, technology and management teams within the organization, and making presentations to senior management. Analytical skills are critical for this role as the company is focused on results and wants someone with the big picture vision who can review and adjust their strategy based on site performance.
Specific Responsibilities
Optimizing the online customer experience by gathering requirements from internal clients, defining, prioritizing and managing new site functionality and administration features with a focus on maximizing conversion.
Work with the channel/brand managers and other stakeholders to develop business case for web enhancements and lead the creation of project design briefs that translate into business and functional requirements.
Work with IT and Project Management teams to define and develop scopes, schedules and review processes for individual projects.
Identify necessary resources and coordinate the work of designers and copywriters and content provider(s) to ensure that projects are completed according to specifications and on schedule and communicate progress, status, issues, and resolutions to key stakeholders and management
Analyze feature, functions, benefits of site content administration function to develop toolkits the business needs to run day to day marketing
Contribute to the development of the web marketing strategy. Keeps the group abreast of developing technologies and innovative ideas.
Identify and champion opportunities to build and leverage best practices across multiple web sites
Analyze site usage reporting, customer feedback, marketing and competitive research to inform and improve site experience and performance.
Enhance websites with new ideas/pages/modules to meet business goals, or solve uncovered usability issues
Work with marketing channels to manage on site customer experience through creation of landing pages optimized for conversion.
Skills and Competencies
Exude passion for the customer?s user experience
Manage multiple responsibilities with the talent to shift center of focus from one task to another with minimal challenge.
Collaborate with and provide direction to a cross-functional team without direct authority.
Understand and communicate with a diverse set of leaders and associates at various levels and within various functional areas that impact the business.
Experience
Exceptional oral and written communication skills and a demonstrated ability to work cross-functionally to get work completed is a key success factor
Excellent organizational skills and detail-orientation
Ability to multitask, handle pressure and meet deadlines in a fast paced entrepreneurial environment
Advanced computer skills are required including MS Office Suite and the ability to learn and utilize internal applications.
Understanding of software development product lifecycle
Experience with web analytics tools.
Ability to work independently and in synergy with other teams
Knowledgeable in Microsoft Excel and experience in content and campaign systems a plus
5-7 Years managing E-Commerce Marketing for a Multi-Channel Retailer.
College degree, MBA a plus
To Apply: Send your Cover Letter and Resume, including salary history, to: Human Resources at One Old Country Road Suite 500 Carle Place, NY 11514 E-Mail:careers@1800flowers.com
Product Manager / Associate Product Manager Location: Carle Place, NY Position Type: Full-Time
Summary
This position within the 1-800-FLOWERS.COM organization provides a great entry into the merchandising and product development areas. It will also enable the right candidate the ability to learn the right skills to pursue additional career paths within the company in areas such as Planning, Website Merchandising and Sourcing. Management of key relationships within the organization such as planning, merchandising operations, fulfillment, marketing and Purchase Net will be required.
Position Overview
To work with the Business / Product Manager on the development of new Martha Stewart products those support the Martha Stewart for 1-800-Flowers.com brand strategy. This position interacts with all levels of the organization and requires excellent communication and presentation skills. In addition, the ability to juggle multiple priorities, manage projects, great attention to detail, excellent analytical skills, strong computer skills (Excel, Word, PowerPoint, Microsoft project), driving the development process focusing on revenue generation, gross margin management and achievement of EBITDA targets will be required. This candidate must also possess the ability to prioritize their workload on a daily basis. Creativity in thought process is a must. Responsibilities include but are not limited to:
Execution of strategies to execute sales and gross margin plans for the category that meet weekly, monthly, quarterly and annual requirements set forth by the company.
New Product development:
Work with 1-800-FLOWERS.COM and Martha Stewart product development teams to take concepts to commercialization.
Drive the process end to end
Work closely with floral and hard good purchasing team to commercialize products
Work closely with planning to develop merchandising plans to maximize profits.
Product Management
Development of Quarterly Product Presentation
Concept Meeting
Product Presentation
Marketing Turnover (creative, direct marketing etc.)
Work with marketing on development of marketing plans on Martha Stewart line.
Maximize revenue and profit between all categories by continuously rationalizing marginal performers and identification of products and marketing strategies to replace revenue
Package development ? working with vendor relations and purchase net on the actual presentation of the final product and maintaining packaging improvements and upgrades
Work closely with quality control to ensure all products meet 1800 flowers world class quality parameters
Develop product specs based on winning, new product concepts to guide Purchase Net, Vendor Relations and BloomNet and hold them accountable for procurement, fulfillment and coverage targets.
Collaborate with Marketing Operations / planning in development of demand forecasts, launch and post launch inventory to support sales plans. Guide Merchandising Operations in refining forecasts on a weekly / monthly / quarterly basis based on trends. Approve final reforecast.
Pricing optimization through testing and analysis
Development of monthly training plan for gift advisors on top products each month
Coordinate Merchandising operations functions, QA , and vendor relations to leverage supply chain for product development and profitable buying
Support PR and Internet Marketing to further develop 1-800-FLOWERS.COM brand
Coordinate sample needs for Quarterly Product Presentations, Quarterly Photo Shoots, Re-Shoots, Direct Marketing needs, Investor Presentations, etc. Manage the process.
Website Merchandising
Maximize profit and revenue return on website real estate
Maximize results of feature positioning through monthly re-merch process on welcome and individual channels through the use of best sellers and key items
Proof all images, copy and pricing on the website ? test functionality on a regular basis ? e.g. delivery calendar etc.
Analyze metrics and report on performance ? utilization of all appropriate tools, core metrics etc., and make decisions / recommendations based on the data
Coordinate feature placement with Merchandising ops to ensure inventory is sufficient to support the placement
Maximize key collections to feature best sellers to drive revenue and gross margin dollars
Monitor SKU performance and category performance on the website, with constant evaluation of SKU count
Constantly review competition
Qualifications
A minimum of 5 years experience with a national branded retailer, on-line merchandising a strong plus.
4 year college degree preferably in economics, finance, marketing or supply chain management ? MBA preferred
Strong quantitative skills required. Ability to develop plans, capture data, analyze data, summarize findings and implement initiatives
Proven track record in maximizing revenue, gross margin and EBITDA.
Strong written and verbal communications required. Ability to present analysis to various audiences (detailed and executive summaries)
Ability to explore highly creative concepts and have keen consumer intuition
Detail oriented, highly organized and ability to solve problems with confidence
Ability to work in a fast paced, highly collaborative environment, multi task and participate in team based planning process.
Experience with a multi-channel, internet business a plus
High level of proficiency in Excel, Word and PowerPoint. Experience in a database a plus.
To Apply: Send your Cover Letter and Resume, including salary history, to: Human Resources at One Old Country Road Suite 500 Carle Place, NY 11514 E-Mail:careers@1800flowers.com
Product Manager Location: Carle Place, NY Position Type: Full-Time
Summary
To develop a product that will support strategy to maximize the business from a revenue and margin perspective. Responsible for all product development initiatives in the non-floral area. Develop products and categories based on department objectives and in line with corporate initiatives and strategies.
Responsibilities
Development of new businesses/categories
Work with Business Manager to develop assortment/SKU plan on a quarterly schedule including the sourcing and development of new product, price negotiations, establishment of retails and committing to quantities as required.
Oversee and coordinate samples needed for Quarterly Product Presentations, Direct Marketing needs, Investor Presentations and work with Creative Services as required
Understand the Competitive Market place and attend Trade Fairs to source new products/vendors to identify trends in category.
Qualifications
5+ years buying/merchandise experience within retail environment.
Experience in the Food/ Gifts Basket Industry is preferred.
Excellent oral/ written communication skills.
Understanding of market as it relates to merchandising
Understanding of specific product category through work experience.
To Apply: Send your Cover Letter and Resume, including salary history, to: Human Resources at One Old Country Road Suite 500 Carle Place, NY 11514 E-Mail:careers@1800flowers.com
Product Manager - Plant/Designer Floral Location: Carle Place, NY Position Type: Full-Time
Summary
The Product Manager - Plant/Designer Floral will develop and manage high appeal, differentiated, notable products specifically in our plant and designer floral categories, focusing on signature products that support the 1-800-FLOWERS.COM brand strategy as well as working to drive the product development process end to end focusing on driving revenue, achieving gross margin and EBITDA targets and maximization of profit and revenue return through Web site merchandising.
Responsibilities
Joint responsibility with Merchandising Operations to achieve gross margin and EBITDA targets for the 1-800-FLOWERS.COM brand.
New Product development:
Shop the market — attend trade fairs, evaluate the competition and understand where the trends are in product, style and color, specifically to the plant and floral businesses
Focus on "New to the world" products — showing cutting edge style, innovation — in plants and designer floral areas
Drive the process end to end
Opportunity Identification
Opportunity screening and sizing
Development of business case
Revenue
Gross Margin
EBITDA
Market Research
Pilot testing, etc. to determine feasibility
Development and implementation of launch plans for new items
Post launch performance analysis and refinements
Product Management
Seamless working relationship and joint accountability with Merchandising operations to optimize demand forecast and fulfillment of demand as well as reducing wastage in the plant and designer floral category
Maximize revenue and profit between all categories and within the good, better, best strategy by continuously rationalizing marginal performers and identification of products and marketing strategies to replace revenue
Drive higher margins through the utilization of purchase net for sourcing and procurement of goods — containers, plant material and floral.
Package development — working with marketing ops on the actual presentation of the gift in both plant and designer floral
Bring to life the positioning of "Your Florist of Choice"
Develop product specs based on winning, new product concepts to guide PurchaseNet, Vendor Relations and BloomNet and hold them accountable for procurement, fulfillment and coverage targets.
Collaborate with Marketing Operations / planning in development of demand forecasts, launch and post launch inventory to support sales plans. Guide Merchandising Operations in refining forecasts on a weekly / monthly / quarterly basis based on trends. Approve final reforecast.
Pricing optimization through testing and analysis
Monthly training plan for gift advisors on top 10's each month
Website Merchandising
Maximize profit and revenue return on Web site real estate
Maximize results of feature positioning through monthly re-merch process on welcome and individual channels through the use of best sellers and key items
Analyze metrics and report on performance — utilization of all appropriate tools, CoreMetrics etc., and make decisions / recommendations based on the data
Coordinate feature placement with Merchandising Ops to ensure inventory is sufficient to support the placement
Maximize key collections to feature best sellers to drive revenue and gross margin dollars
Monitor SKU performance and category performance on the Web site. Continue to update product placements to optimize performance.
Constantly review competition
Qualifications
7+ years of demonstrated product development/buying, product management and brand building success.
Bachelor's degree in horticulture or the equivalent in related experience.
Excellent knowledge of fresh flower varieties, blooming plants as well as foliage plants.
Strong quantitative skills required. Ability to develop plans, capture data, analyze data, summarize findings and implement initiatives.
Proven track record in maximizing revenue, gross margin and EBITDA.
Strong written and verbal communications required. Ability to present analysis to various audiences (detailed and executive summaries)
Detail-oriented, highly organized and ability to solve problems with confidence
Ability to work in a fast paced, highly collaborative environment, multi task and participate in team based planning process.
High level of proficiency in Excel, Word and PowerPoint. Experience in a database a plus.
To Apply: Send your Cover Letter and Resume, including salary history, to: Human Resources at One Old Country Road Suite 500 Carle Place, NY 11514 E-Mail:careers@1800flowers.com
Director, Vendor Relations Location: Carle Place, NY Position Type: Full-Time Reports to: VP, Merchandise Operations & Logistics
Summary
As a result of our continued growth, 1-800-Flowers.com has an immediate opening for a Director of Vendor Relations in its corporate office located in Carle Place, NY. The qualified candidate will have overall responsibility of managing 100 drop ship vendor locations and supervising a staff of four (2) Managers. Responsibilities include monitoring product quality and taking corrective action; monitoring delivery performance of UPS and FedEx; developing and monitoring peak capacity shipping plans with vendors and carriers during holidays, monitoring daily fulfillment activity, and development of long range plans to keep pace with volume growth. In addition, we are looking for upbeat, flexible, positive, focused, well-organized, and strategic individuals who thrive in a fast-paced environment.
Essential Duties and Responsibilities
Ensure that every order ships every day on-time (20%)
Take necessary actions both in the present and in the future to improve the customer experience through improved product quality and packaging initiatives (20%)
Work collaboratively with Product Development to ensure that product design meets our required standards (10%)
Work with Customer Service to ensure that all customer concerns are addressed in a timely manner (10%)
Plan holiday shipping capacity with the drop shippers and UPS and FedEx (10%)
Manage the order queues to ensure there are no systemic problems effecting order flow (10%)
Other items as assigned (10%)
Supervistory Responsibility
Vendor Relations Manager (2)
Vendor Relations Specialists (3)
Education and/or Experience
College degree in business, engineering or logistics
Minimum of 10 years internet retail experience
Experience managing 3rd party drop shippers (3PL)
Skills
Strong analytical skills
Proficient in all aspects of MS Office
Strong organizations skills, presentation skills, and communication skills
Team player
Independent Action
This individual is responsible for making all decisions effecting the day to day order fulfillment operations. He/She needs to work collaboratively and at times autonomously to make decisions in a timely basis. Time is of the essence.
Special Requirements of the Position
Some travel required.
To Apply: Send your Cover Letter and Resume, including salary history, to: Human Resources at One Old Country Road Suite 500 Carle Place, NY 11514 E-Mail:careers@1800flowers.com
Instructional Designer / Developer, Service Center Location: Carle Place, NY Position Type: Full-Time
Summary
It is an exciting time to be a part of the 1-800-FLOWERS.COM team! As a virtual (work from home) instructional designer and developer, you will be an integral part of helping our customers connect to the important people in their lives by helping grow our customer-facing training programs. Collaborate with a team including designers, project managers, and subject matter experts to manage multiple end-to-end process for the training development lifecycle. You must have ability to work quickly in a fast-changing environment and an excellent grasp of innovative adult learning techniques.
Responsibilities
Assist with needs-analysis and timeline/resource estimations.
Ability/Experience in correctly estimating design request timelines and delivering on those estimates.
Secure appropriate resources, execute tasks, and regularly communicate programs status.
Maintain awareness of the project budget and understand the impacts that decisions may have on budget, time line, and organizational initiatives.
Design, develop, deliver, validate, and modify programs and tools that increase job knowledge, develop skills, and influence behavior and communication including but not limited to:
Instructor led, web based, e-learning and blended courses
Assessment strategies to evaluate learning results and measure business impact
Monitor feedback on courses and partner with stakeholders to make improvements.
Keep current in training methodologies and technology developments and work to incorporate best practices.
Qualifications
Bachelor degree OR equivalent combination of education and/or experience.
A minimum of 2 years experience in all phases of instructional design, curriculum design/development/delivery with either instructor lead or e-learning projects.
Proficiency in MS Office suite application.
Knowledge of the following; Snag-it, Corel Paint Shop, Adobe Acrobat, FrontPage/HTML and Flash are preferred.
Prior e-Learning development and Call Center Experience a plus.
Strong interpersonal and communication skills, including face-to-face, email and telephone.
Proven ability to quickly learn software systems and development of training programs.
Detail-oriented, organized, flexible and reliable. Ability to manage multiple projects simultaneously.
In order to apply for this position you must reside in one of the following states: Arizona, Delaware, Florida, New Hampshire New Mexico, Montana, New York, Ohio, Oklahoma, Oregon, Texas and Virginia.
To Apply: Send your Cover Letter and Resume, including salary history, to: Human Resources at One Old Country Road Suite 500 Carle Place, NY 11514 E-Mail:careers@1800flowers.com
Director ? BloomNet Product Management Reports to: Vice President BloomNet Technology Location: Carle Place, NY Position Type: Full-Time
Summary
The Director of BloomNet Product Management will be directly responsible for driving the execution and deployment of several BloomNet product initiatives. The product portfolio includes both commercial offerings designed for use within the floral industry, as well as business management applications for use within the corporate infrastructure. This position has a technical focus, but the candidate can expect to be involved in all aspects of product management, from initial market analysis and business case definition, to application design and development, through to production deployment and support. In this newly created position, initial focus will be placed on managing the evolution of an existing florist hosted website program and managing a new florist-centric Point of Sale solution.
BloomNet is a hands-on organization. The expectation is that all members of the team, inclusive of the executive management team, are actively participating and driving those initiatives that contribute to the success of the organization.
Responsibilities
Lead the technical design, development and operational support for BloomNet product offerings (80%)
Execute pre and post market analysis to determine product viability and penetration (10%)
Manage vendor relationships for internal and externally hosted / managed applications (10%)
Supervisory Responsibility
Business Analyst
Software developer
Education and/or Experience
The Director of Bloomnet Product Management is a highly challenging role requiring demonstrated technical expertise in all phases of the Software Development Lifecycle, proven product management capabilities and excellent communication skills. Specific functional experience in the areas of Point of Sale and Website management are not required.
Technical Requirements: Candidates should posses a demonstrated history of increasing responsibility through the software development ranks, with 8-10 years of technology experience and a focus on web-based software applications. This role requires hands on design and development skills, specifically in regard to database design and system integration. In addition, the candidate may occasionally find the need to develop, troubleshoot and participate in application tuning. Candidates are expected to be well versed in the required technologies and have the ability to step in as a team member to meet project deliverables. Team management experience is not required, but is preferred.
Product Management Requirements: The ideal candidate understands and can execute the processes and procedures involved with leading a best of class product organization. This is inclusive of defining and managing product features and functions, performing market analysis, and defining and managing release cycles. A key component to the success of the Director of Product Management is a solid project management skillset, however, project management certification is NOT required. The candidate should have a demonstrated history in managing projects, inclusive of formal project plans, resource management and preparing executive status reports.
Skills
Technical:
Expert skillset in enterprise application development using J2EE or .Net
Expert relational database design skills including formal logical and physical data models.
Expert grasp and application of object-oriented design paradigms and integration patterns.
Solid grasp of industry standard n-tier software architecture.
Well rounded understanding of web2.0 paradigms from both a technical and end-user perspective.
Experience with various iterative-based development methodologies.
Technical knowledge of build automation techniques and version control. (CVS, VSS, Subversion, ANT)
Technical experience with IDEs. (Eclipse, NetBeans, Visual Studio)
Not Required, but value added skills: AJAX, Web Services, Rich Internet Applications, Portals
Professional Skillset:
Excellent oral and written communications skills
Must be flexible and a team player
Ability to work independently
Must have availability to work holidays, weekends and extended hours when needed
Demonstrated project management background.
Independent Action
The Director of Product Management will assume direct accountability for the development and delivery of key product offerings. They will have decision making authority on the execution of these initiatives and work closely with the VP of Technology regarding the vision and overall direction.
To Apply: Send your Cover Letter and Resume, including salary history, to: Human Resources at One Old Country Road Suite 500 Carle Place, NY 11514 E-Mail:careers@1800flowers.com
Key Account Manager, Business Gifts Services Location: Carle Place, NY Position Type: Full-Time
Summary
Account Manager of Business Gift Services is responsible for the management, development and coordination of B2B business within existing corporate partners, as well as development of new business.
Responsibilities
Meet and exceed B2B revenue targets across all brands by month.
Incorporate all sales programs into existing accounts and new partners to drive profitable revenue streams.
Responsible for tracking all customer information.
Follow call campaigns to support company major and minor holiday sales.
Follow up on all leads and close new business.
Manages client relationships through all phases of the sales cycle.
Qualifications
BS/BA degree with a minimum of 3-5 years sales or business development experience. Candidate should possess strong people skills and strong customer focus. Must have MS Office suite.
To Apply: Send your Cover Letter and Resume, including salary history, to: Resources at One Old Country Road Suite 500 Carle Place, NY 11514 E-Mail:careers@1800flowers.com
Customer Service - Temporary Work from Home Opportunity
We currently DO NOT have a position open, but would like to obtain your contact information in order for us to contact you when a position becomes available.
Summary
1-800-FLOWERS.COM's customer contact center, recent winner of the global call center of the year award, is currently recruiting agents for its Work from Home Customer Service team. This team provides professional, courteous, responsive and accurate service to our customers from the comfort and convenience of their home office. Sales and Service Specialists serve as the first contact customers have with the company and will be responsible for the effective and efficient handling of customer needs. The Sales and Service Specialists will be completing transactions in real time, working simultaneously with multiple software applications; consistently following up on promises and commitments on a timely basis; appropriately identifying and escalating unresolved issues.
Qualifications
Successful candidates will meet the following qualifications:
Must be a resident and live in the following states: Delaware, Illinois, New Hampshire, New Mexico, Montana, New York, Ohio, Oklahoma, Oregon, and Virginia
Highly PC literate and have their own PC with a reliable high-speed Internet connection
Ability to type 35 words per minute is essential
Prior call center experience strongly preferred
Applicants must be 18 years of age or older and have a high school diploma or GED to apply
Strong written and verbal communication skills required. Fundamental math skills required
Cable or DSL provider (No Wireless or Satellite), VoIP (Voice over Internet Protocol) compatible.
Minimum up load speed: 500 kbps
Minimum download speed: 1.5 mbps
Computer Hardware:
1.8 GHZ Processor ( minimum of a Pentium 4 processor or equivalent processor)
1 GB of RAM
Sound card with speakers
17" Flat Panel Display recommended (capable of 1280 x 1024), 15" minimum
Telephone Requirement:
Dedicated telephone line with the ability to disable features such as call waiting, forwarding, etc. No cellular/wireless phones are permitted.
A corded telephone with headset capability. Must be a corded traditional telephone. No cordless telephone allowed.
Headsets Requirement:
USB headset (PC compatible) with a built-in digital signal processor has a noise-cancelling microphone
You will also need a good quality telephone headset compatible with your land line telephone.
Computer Software:
Windows XP or Vista Operating system
Internet Explorer 6.0 or above
Microsoft Office, including Microsoft Word and Excel WinZip, Adobe Acrobat reader. - Free download available on the Web
Antivirus Software: Valid software with current and updated virus definitions
AIM: Free download available at http://www.aim.com
A personal email account with a professional user name.
Office Furniture: A sturdy desk and a comfortable sturdy chair at a comfortable height with adequate back support. (5 legged chair highly recommended)
Battery Backup: UPS/Battery Power Supply including surge
Your workstation must be in a private, quiet area away from others in your residence and background noise
How to Apply
We have completed our seasonal hiring at this time. However, if you meet the criteria above and would be interested in being contacted for future opportunities, please forward your name, your state of residence, your email address and your contact phone number to careers@1800flowers.com.
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