Business Analyst
Location: Carle Place, NY
Position Type: Full-Time

Summary

1-800-FLOWERS.COM, a leading floral company is looking to hire a full-time Business Analyst in their Customer Knowledge Team. The business analyst will work closely with the Senior Manager of Customer Knowledge and focus on analyzing various marketing campaigns (direct mail, email, offer tests and contests, etc.) and compile lessons learned and recommended program changes to improve campaign efficiencies, which can be implemented to effect future campaigns.

The business analyst will be a key player in the program test & learn process, with emphasis on best practices, quick implementation into subsequent programs, as well as developing test & learn loop across the various stages of customer's lifecycle.

Responsibilities

• Compile and analyze results for various marketing campaigns (direct mail, emails, etc)
  • Load mail files, gather campaign information (drop date, offers, end date, cost-per-piece)
  • Pull customer transaction information
  • Set-up excel workbooks to display results
  • Develop PowerPoint presentation to present results and recommendations
• Critical player for program test & learn process, with emphasis on best practice, quick implementation of lessons learned into subsequent programs and creating test & learn loop across different stages of the customer's lifecycle.
• Perform both directed and undirected analysis in order to generate new program ideas across the customer's lifecycle.
• Assist in the ongoing development of the information architecture, including Campaign Management Platform and other CRM related initiatives. Work with team to further develop information capabilities.
• Analyze segmentation/targeting tools within marketing campaigns for key variables: revenue, penetration, usage, retention and acquisition.
• Support ongoing development and implementations of marketing programs. Work closely with marketing teams to improve processes, reporting and overall analytics/learnings.

Qualifications

• 2-4 years in database marketing
• Knowledge of database marketing techniques including targeting, segmentation and list processes
• Strong SAS programming skills
• Strong problem analysis and analytical capabilities
• Experience conducting detailed marketing campaign analytics
• Strong team oriented individual
• Strong communication skills both written and oral
• Prior experience in providing strategic analysis and consulting
• Campaign Management and CRM tool experience is a plus

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

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Product Manager / Associate Product Manager
Location: Carle Place, NY
Position Type: Full-Time

Summary

This position within the 1-800-FLOWERS.COM organization provides a great entry into the merchandising and product development areas. It will also enable the right candidate the ability to learn the right skills to pursue additional career paths within the company in areas such as Planning, Website Merchandising and Sourcing. Management of key relationships within the organization such as planning, merchandising operations, fulfillment, marketing and Purchase Net will be required.

Position Overview

To work with the Business / Product Manager on the development of new Martha Stewart products those support the Martha Stewart for 1-800-Flowers.com brand strategy. This position interacts with all levels of the organization and requires excellent communication and presentation skills. In addition, the ability to juggle multiple priorities, manage projects, great attention to detail, excellent analytical skills, strong computer skills (Excel, Word, PowerPoint, Microsoft project), driving the development process focusing on revenue generation, gross margin management and achievement of EBITDA targets will be required. This candidate must also possess the ability to prioritize their workload on a daily basis. Creativity in thought process is a must. Responsibilities include but are not limited to:

• Execution of strategies to execute sales and gross margin plans for the category that meet weekly, monthly, quarterly and annual requirements set forth by the company.
• New Product development:
  • Work with 1-800-FLOWERS.COM and Martha Stewart product development teams to take concepts to commercialization.
  • Drive the process end to end
    • Work closely with floral and hard good purchasing team to commercialize products
    • Work closely with planning to develop merchandising plans to maximize profits.
• Product Management
  • Development of Quarterly Product Presentation
    • Concept Meeting
    • Product Presentation
    • Marketing Turnover (creative, direct marketing etc.)
  • Work with marketing on development of marketing plans on Martha Stewart line.
  • Maximize revenue and profit between all categories by continuously rationalizing marginal performers and identification of products and marketing strategies to replace revenue
  • Package development ? working with vendor relations and purchase net on the actual presentation of the final product and maintaining packaging improvements and upgrades
  • Work closely with quality control to ensure all products meet 1800 flowers world class quality parameters
  • Develop product specs based on winning, new product concepts to guide Purchase Net, Vendor Relations and BloomNet and hold them accountable for procurement, fulfillment and coverage targets.
  • Collaborate with Marketing Operations / planning in development of demand forecasts, launch and post launch inventory to support sales plans. Guide Merchandising Operations in refining forecasts on a weekly / monthly / quarterly basis based on trends. Approve final reforecast.
  • Pricing optimization through testing and analysis
  • Development of monthly training plan for gift advisors on top products each month
  • Coordinate Merchandising operations functions, QA , and vendor relations to leverage supply chain for product development and profitable buying
  • Support PR and Internet Marketing to further develop 1-800-FLOWERS.COM brand
  • Coordinate sample needs for Quarterly Product Presentations, Quarterly Photo Shoots, Re-Shoots, Direct Marketing needs, Investor Presentations, etc. Manage the process.
• Website Merchandising
  • Maximize profit and revenue return on website real estate
  • Maximize results of feature positioning through monthly re-merch process on welcome and individual channels through the use of best sellers and key items
  • Proof all images, copy and pricing on the website ? test functionality on a regular basis ? e.g. delivery calendar etc.
  • Analyze metrics and report on performance ? utilization of all appropriate tools, core metrics etc., and make decisions / recommendations based on the data
  • Coordinate feature placement with Merchandising ops to ensure inventory is sufficient to support the placement
  • Maximize key collections to feature best sellers to drive revenue and gross margin dollars
  • Monitor SKU performance and category performance on the website, with constant evaluation of SKU count
  • Constantly review competition

Qualifications

• A minimum of 5 years experience with a national branded retailer, on-line merchandising a strong plus.
• 4 year college degree preferably in economics, finance, marketing or supply chain management ? MBA preferred
• Strong quantitative skills required. Ability to develop plans, capture data, analyze data, summarize findings and implement initiatives
• Proven track record in maximizing revenue, gross margin and EBITDA.
• Strong written and verbal communications required. Ability to present analysis to various audiences (detailed and executive summaries)
• Ability to explore highly creative concepts and have keen consumer intuition
• Detail oriented, highly organized and ability to solve problems with confidence
• Ability to work in a fast paced, highly collaborative environment, multi task and participate in team based planning process.
• Experience with a multi-channel, internet business a plus
• High level of proficiency in Excel, Word and PowerPoint. Experience in a database a plus.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

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Product Manager
Location: Carle Place, NY
Position Type: Full-Time

Summary

To develop a product that will support strategy to maximize the business from a revenue and margin perspective. Responsible for all product development initiatives in the non-floral area. Develop products and categories based on department objectives and in line with corporate initiatives and strategies.

Responsibilities

• Development of new businesses/categories
• Work with Business Manager to develop assortment/SKU plan on a quarterly schedule including the sourcing and development of new product, price negotiations, establishment of retails and committing to quantities as required.
• Oversee and coordinate samples needed for Quarterly Product Presentations, Direct Marketing needs, Investor Presentations and work with Creative Services as required
• Understand the Competitive Market place and attend Trade Fairs to source new products/vendors to identify trends in category.

Qualifications

• 5+ years buying/merchandise experience within retail environment.
• Experience in the Food/ Gifts Basket Industry is preferred.
• Excellent oral/ written communication skills.
• Understanding of market as it relates to merchandising
• Understanding of specific product category through work experience.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

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Product Manager - Plant/Designer Floral
Location: Carle Place, NY
Position Type: Full-Time

Summary

The Product Manager - Plant/Designer Floral will develop and manage high appeal, differentiated, notable products specifically in our plant and designer floral categories, focusing on signature products that support the 1-800-FLOWERS.COM brand strategy as well as working to drive the product development process end to end focusing on driving revenue, achieving gross margin and EBITDA targets and maximization of profit and revenue return through Web site merchandising.

Responsibilities

• Joint responsibility with Merchandising Operations to achieve gross margin and EBITDA targets for the 1-800-FLOWERS.COM brand.
• New Product development:
  • Shop the market — attend trade fairs, evaluate the competition and understand where the trends are in product, style and color, specifically to the plant and floral businesses
  • Focus on "New to the world" products — showing cutting edge style, innovation — in plants and designer floral areas
  • Drive the process end to end
    • Opportunity Identification
    • Opportunity screening and sizing
    • Development of business case
      • Revenue
      • Gross Margin
      • EBITDA
• Market Research
  • Pilot testing, etc. to determine feasibility
  • Development and implementation of launch plans for new items
  • Post launch performance analysis and refinements
• Product Management
  • Seamless working relationship and joint accountability with Merchandising operations to optimize demand forecast and fulfillment of demand as well as reducing wastage in the plant and designer floral category
  • Maximize revenue and profit between all categories and within the good, better, best strategy by continuously rationalizing marginal performers and identification of products and marketing strategies to replace revenue
  • Drive higher margins through the utilization of purchase net for sourcing and procurement of goods — containers, plant material and floral.
  • Package development — working with marketing ops on the actual presentation of the gift in both plant and designer floral
  • Bring to life the positioning of "Your Florist of Choice"
  • Develop product specs based on winning, new product concepts to guide PurchaseNet, Vendor Relations and BloomNet and hold them accountable for procurement, fulfillment and coverage targets.
  • Collaborate with Marketing Operations / planning in development of demand forecasts, launch and post launch inventory to support sales plans. Guide Merchandising Operations in refining forecasts on a weekly / monthly / quarterly basis based on trends. Approve final reforecast.
  • Pricing optimization through testing and analysis
  • Monthly training plan for gift advisors on top 10's each month
• Website Merchandising
  • Maximize profit and revenue return on Web site real estate
  • Maximize results of feature positioning through monthly re-merch process on welcome and individual channels through the use of best sellers and key items
  • Analyze metrics and report on performance — utilization of all appropriate tools, CoreMetrics etc., and make decisions / recommendations based on the data
  • Coordinate feature placement with Merchandising Ops to ensure inventory is sufficient to support the placement
  • Maximize key collections to feature best sellers to drive revenue and gross margin dollars
  • Monitor SKU performance and category performance on the Web site. Continue to update product placements to optimize performance.
  • Constantly review competition

Qualifications

• 7+ years of demonstrated product development/buying, product management and brand building success.
• Bachelor's degree in horticulture or the equivalent in related experience.
• Excellent knowledge of fresh flower varieties, blooming plants as well as foliage plants.
• Strong quantitative skills required. Ability to develop plans, capture data, analyze data, summarize findings and implement initiatives.
• Proven track record in maximizing revenue, gross margin and EBITDA.
• Strong written and verbal communications required. Ability to present analysis to various audiences (detailed and executive summaries)
• Detail-oriented, highly organized and ability to solve problems with confidence
• Ability to work in a fast paced, highly collaborative environment, multi task and participate in team based planning process.
• High level of proficiency in Excel, Word and PowerPoint. Experience in a database a plus.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

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Sr Manager Acquisition/Partnership Marketing
Location: Carle Place, NY
Position Type: Full-Time

Summary

The Senior Manager of Partnership Marketing is responsible for the overall development and day-to-day management of strategic partnerships in support of marketing and company-wide goals to include: identification, assessment, negotiation, and management of new business opportunities. Candidate should have strong direct marketing experience ? on and off line?along with a solid working knowledge of all marketing tools and tactics in order to negotiate partnerships that provide new customer/lead growth and bottom line results.

Responsibilities

• Develop and implement marketing strategies to acquire new customers and leads to the enterprise customer file.
• Identify key short term and longer term partnerships to support specific campaigns and marketing efforts, particularly focused on new customer and lead acquisition. Conduct market research, financial modeling and strategic analysis for potential partnerships and formulate ?pitch? for client. Also review incoming proposals.
• Maintain company marketing portfolio of assets and current valuation of all assets for use in the development of the partnerships. To include email, web, inclusion in interactive marketing efforts, direct mail/catalog, transactional emails, recipient marketing and loyalty program.
• Leverage customer engagement tools such as gift reminder, refer-a-friend and sweepstakes and contests in partnership opportunities.
• Manage payment partners with respect to promotional opportunities ? including PayPal, Google Checkout, Bill me Later (I4Commerce).

Qualifications

• Bachelor?s Degree: Marketing or related field w/ 6+ years of experience.
• Prior experience in online/web marketing a must.
• Strong strategic and analytical skills.
• Account management experience to maximize partnership and relationships.
• Strong communication, project, time management, and analytical skills.
• Working knowledge of Microsoft Word, Excel, PowerPoint.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

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Team Lead for Core Applications Services
Location: Carle Place, NY
Position Type: Full-Time

Summary

As Team Lead in the Core Applications group, this person will work closely with the Senior Manager to design, implement, and maintain the latest J2EE order management and warehouse management solutions for the entire 1-800-FLOWERS.COM enterprise. Along with the Senior Manager, the candidate will work with a team of highly skilled professionals that are dedicated to this strategic initiative. The candidate will also be responsible for working closely with the software vendor on development tasks, production support issues, and software enhancements.

Responsibilities

• Works with Senior Manager to design, develop, and implement an enterprise order management and warehouse management solution.
• Implement and support WebSphere 5.1 and WebSphere 6.0 on Linux systems and MQ Series 5.1.
• Troubleshoot the day-to-day software problems within the application's environment.
• Maintain and revise technical documentation, including disaster recovery and infrastructure documents.
• Serve as the technical contact for our 3rd party vendors.
• WebSphere 5.1 and 6.0 administration/support experience required
• Actively develop solutions and/or provide production support on an as needed basis.

Qualifications

• 3 years WebSphere administration and tuning
• 3 years MQ Series administration / JMS / messaging
• 5 years J2EE development
• 5 years software design
• Experience with implementing and optimizing Apache web server required
• Experience with capacity planning, systems performance analysis and application tuning/optimization would be a plus
• Prior implementation experience with order management or warehouse management solutions needed.
• Experience with configuring Yantra's order management and warehouse management solutions a plus.
• Working knowledge of industry standard development practices and concepts (OO, J2EE, EJB, JMS, Servlets/JSP, MVC, Design Patterns, Relational DB Design, XML, XSLT, SOA, Web Services).
• The ability to determine which technical solution best fits a given scenario.
• Solid, real world database design skills.
• Desire to mentor and train developers in software design and development techniques.
• Ability to manage the design and development of several concurrent projects.
• Excellent communication skills.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

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Sr Unix/Linux Systems Administrator
Location: Carle Place, NY
Position Type: Full-Time

Summary

Strong Unix/Linux Systems Administrator with Storage experience and high potential to adapt new technologies. This position is in a team of skilled and dynamic individuals to support a 24x7 Unix/Linux/EMC Storage infrastructure.

Responsibilities

Building new servers, provisioning storage, performing application setup, hardware and OS upgrades, diagnosing issues with applications running on the server, shell scripting, debugging network configuration, responding to problem tickets for issues reported by clients, writing formal RCA for production problems, providing feedback to architecture and development teams, providing coverage on our holiday peak periods and on-call 24/7 support rotation.

Should be proficient in the following OS/Hardware/Applications:

• Solaris 8/9/10 and RHEL operating system.
• Sun Ultra Sparc E-Class & SunFire class hardware.
• VERITAS Foundation suite and Cluster software.
• EMC Symmetrix, Clariion, Celerra, Emulex HBA's and SAN switches.
• RHEL operating system and X86 hardware on HP Proliant and IBM X series.
• DNS, Netcool, Sitescope, Apache, Tomcat, ECC, Navisphere.

Qualifications

• 5 to 7 years of Solaris System Administration and 2 to 4 years of Linux Administration experience supporting Production, Development & QA environments.
• Solid knowledge of Solaris and Linux (RHEL) operating system internals, file system structures, and machine architectures Performance tuning of Enterprise servers is necessary.
• Strong hands-on knowledge of Sun Solaris 8/9/10, full VERITAS Suite, EMC Storage and software.
• Experience designing and managing large-scale and complex SAN on McDATA / Brocade switches.
• Good knowledge of hardware technologies and systems support ? administration, configuration, troubleshooting, performance tuning, security, and general maintenance.
• Working experience with at least one scripting tool, Perl and UNIX shell scripts.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

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Business Development Manager
Location: Carle Place, NY
Position Type: Full-Time

Summary

Connect 7 - a division of 1-800-FLOWERS.COM provides video production services to a variety of corporate and broadcast clients, as well as to other 1-800-FLOWERS.COM Divisions. Connect 7's mission is to help clients connect with the audiences that matter to them - both internal and external - using video communications.

Responsibilities

Manage, develop and coordinate of a networking and sales program directed toward Fortune 1000 and 500 companies. Manages and develops marketing programs and materials such as advertising, events, trades, and other promotions.

• Ability to craft complex product and service offerings
• Meet and exceed revenue targets
• Develop a process for accurate sales forecasting
• Develop a marketing plan for the fiscal year
• Develop a marketing budget to support the growth of Connect 7
• Develop a database for new and existing business contacts
• Develop a PR program to position Connect 7 into the business mainstream
• Ability to develop strong relationships
• Strong presentation skills
• Ability to work on cost estimating and bid forms (AICP preferable)

Qualifications

Minimum of 5 to 7 years of new business and sales experience, preferably in the area of video and film production. New account creation and B-to-B sales experience is an absolute requirement. The candidate must demonstrate a proven track record for generating new business leads, along with annual sales in excess of $1 million.

BS/BA Degree with 3 to 5 years of sales experience; additional marketing experience a plus.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

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Bloomnet Customer Support Remote Manager
Location: Carle Place, NY
Position Type: Full-Time

Summary

Manage and develop a team of up to 30 remote Customer Service Specialists to positively impact productivity, quality and staff retention.

Responsibilities

• Evaluates, prepares and conducts performance appraisals monthly and annual.
• Discusses and implements performance improvement plans as needed.
• Through the use of Webex , Chat and on site visits manages activities, answers associate's questions, and handles escalated calls.
• Identifies training opportunities and provides feedback to the Training Coordinator.
• Monitors Inbound and Outbound Customer Satisfaction calls, queue activity, e-mail and chat transactions, and discusses feedback with team members on a daily basis.
• Identifies individual and team performance opportunities and structures/administers contests to promote teamwork and positively impact performance metrics.
• Maintains employee files for assigned team. Documents to include attendance records, performance reviews, etc.
• Audits team members' timecards on a daily basis. Submit any corrections to Payroll Coordinator.
• Prepares and administers disciplinary documentation (verbal and written) and collaborates with HR Generalist when necessary.
• Conduct Monthly Team Meetings
• Serve as a mentor through actions, attitude and appearance to develop team members and facilitate growth within the Service Center and the Company.
• Collect and interpret data reports to produce Bloomnet Customer Support Key Metrics.
• Performs projects and other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• College Degree preferred
• 3-5 years leadership experience (in a call center environment preferred)
• Ability to work remotely
• Meets hardware and software PC and telecommunications requirements
• Ability to travel
• Strong written and verbal communication skills
• Excellent interpersonal skills.
• Proficient in Microsoft Office; WORD, Excel
• Strong organizational skills
• Demonstrated Time Management skills
• Detail oriented
• Ability to work independently and collaboratively
• Ability to handle multiple tasks simultaneously
• Ability to mentor, train and motivate others
• Familiar with basic call handling and routing technology preferred
• Ability to remain level-headed in a high-pressured environment
• Excellent problem-solving skills

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: jobsearch@bloomnet.net

Only Qualified Applicants Will Be Contacted.

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BloomNet Customer Service Associate
Location: Carle Place, NY
Position Type: Full-Time

Summary

The BloomNet Customer Support Associate is responsible for effectively processing high level, complex BloomNet network member service issues while providing world class Bloomlink technical support. Associates will handle product issues via the telephone, email or interactive chat sessions for BloomNet and BloomNet Products.

Responsibilities

• Answer incoming calls, provide quality customer service while using ACT & Atlas for entering florist data completely and accurately for customer account information.
• Assist Market Area Consultants(sales associates) as needed by phone, email, and fax.
• Monitor Fulfillment Exception Queues & other department queues as required.
• Fulfill assigned tasks and complete all relevant administration documentation (faxing, phone calls, dissemination of daily reports, etc) using prescribed guidelines.
• Process and complete all new member applications accurately, efficiently, and timely.
• Research and place Commitment to Coverage orders and place outbound calls to customers and florists as required.
• Maintain a professional demeanor when handling complaints and inquiries.
• Resolve solutions in the best interest of both florist and company.
• Installation and configuration of software.

Qualifications

• Minimum, one year customer service related experience, and knowledge in PC hardware, software or related fields a plus.
• Working knowledge of Windows and Microsoft office (Excel, Outlook, Word).
• Demonstrated problem solving abilities, strong telephone skills, excellent interpersonal skills, flexible, attention to detail, keyboard skills, and a working knowledge of the Internet.
• Familiarity of installing and configuring hardware.
• Available to work a minimum of one weekend shift.
• Full and part time positions available.
• Maintain a professional demeanor when handling complaints and inquiries.
• Fluency in Spanish and English a plus.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: jobsearch@bloomnet.net

Only Qualified Applicants Will Be Contacted.

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Customer Bloomnet Account Manager
Location: Carle Place, NY
Position Type: Full-Time
Status: Exempt
Immediate Supervisor: Director Bloomnet Customer Support

Primary Purpose and Function

In accordance with the established mission, policies and procedures of Bloomnet/1-800-FLOWERS.COM and/or specific instructions from the Director Bloomnet Customer Support the Account Manager is responsible for the management, development and coordination of Bloomnet "Premier" member florists. Revenue Projections must be met in accordance with the budgets set for the fiscal year.

Duties and Responsibilities

Responsible for the management, development and coordination of relationship and required revenue driven performance metrics in accordance with the distinction of a Premier Bloomnet member. Develops relationship, marketing objectives, and evaluates performance metrics to assigned member base. Manages and develops marketing programs and materials such as advertising, event support and online promotions for approximately 350 members. Must support budget attainment and consistent revenue development. Responsible for meeting outbound phone metrics on a daily basis. Meet and exceed revenue targets for product purchases and order allocation.

• Ability to present direct and indirect benefits within all areas of Premier Florist membership via telesales model.
• Responsible for managing entire scope of business relationship including all administrative, revenue driven objectives and retention.
• Effectively communicate performance metrics managing out deficiencies.
• Provides support to members to target and exceed results driven metrics during holiday and non-holiday times.
• Incorporate all new incentive programs into your premier shops.
• Manages core and seasonal product inventory including loyalty programs.
• Works closely with Market Area Consultant and Regional Vice President to collectively achieve desired revenue results, technology and hard good sales in conjunction with meeting and exceeding customer service expectations.
• Outbound calls will be measured to support relationship building metrics
• Responsible for tracking all customer information within every account via contact management tool
• Exhibits those actions of a leader with minimal supervision
• Review reports and customer analysis to develop a full understanding of the wire service business
• Follow up on all leads and culminate new membership opportunities.
• Manages florist relationships through all phases of the membership
• Customer Focused and results driven

Qualifications

BS/BA Degree preferred. Must have a minimum of 3 years Account Management, Sales or Business Development Candidate should possess strong people skills and strong customer focus. In addition, they should have strong business knowledge and the ability to develop business plans and strategies. Must have mastered utilization of entire MS Office application

Scheduling Requirements

Minimum 45 hour work week. M-F 9-6pm. Additional hours including weekends required during peak seasons. Travel required.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: jobsearch@bloomnet.net

Only Qualified Applicants Will Be Contacted.

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Marketing Manager
Location: Carle Place, NY
Position Type: Full-Time

Summary

Celebrations.com is the best of both worlds—a fun, "lean and mean" start-up able to leverage the resources of a big company. Celebrations is a subsidiary of 1-800-FLOWERS.COM, Inc. The site was launched in beta in November 2007 and will re-launch in Fall, 2008. We are looking for a savvy marketer needed for unique opportunity to build new website launched by major e-commerce retailer. You'll be the third employee, leveraging a growing set of internal and external resources to build an audience for the website.

Responsibilities

• Drive traffic to Celebrations.com
  • Responsible for overseeing Celebrations.com?s search engine optimization strategy, including keyword analysis and link aggregation.
  • Manage PPC / SEM budget and execution and work closely with content team to ensure on-site execution of strategy.
• Email Marketing
  • Leverage the Celebrations.com database as well as the 1-800-FLOWERS.COM lists to drive users to the site.
• Partnership marketing / content distribution
  • Manage existing and emerging partnerships, with a focus on content distribution relationships.

Qualifications

• College degree, 4-6 years experience in online marketing required.
• Proficiency with desktop software and Web-based publishing.
• Experience at a community / lifestyle website or magazines A+

To Apply: Send your Cover Letter and Resume, include a party idea from the last party you threw to:
Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

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Business Development/Product Manager
Location: Carle Place, NY
Position Type: Full-Time

Summary

Celebrations.com is the best of both worlds—a fun, ?lean and mean? start-up able to leverage the resources of a big company. Celebrations is a subsidiary of 1-800-FLOWERS.COM, Inc. The site was launched in beta in November 2007 and will re-launch in Fall, 2008.Creative and business-savvy individual needed for unique opportunity to develop the revenue streams of a new website launched by major e-commerce retailer. You will work with advertisers, partners, run our direct-to-consumer photo business, and most importantly develop new ways to generate revenue from this new web property. This position is a combination of business development (creating new opportunities) and product management (launching and managing new businesses already in the pipeline).

Responsibilities

• Develop new revenue opportunities and partnerships.
  • Include but not limited to developing new partnerships and sponsors.
• Manage direct-to-consumer photo business.
• Manage party experience business.
  • Celebrations has partnered with an experiential gifting company to sell turnkey ?party packages,? i.e. private winery tour and dinner with winemaker.
• Account management for existing sponsors.
  • Work with outsourced sales team to manage execution of sponsorship on site.
  • Responsible for increasing spending from existing advertisers.

Qualifications

• College degree, 3-6 years experience required.
• Understanding of Web 2.0 space.
• Creativity and flexibility,great writing skills.
• Great client management skills.
• Knack for promotion and partnership.
• Energy, hard-working attitude, and interest in having significant impact on new business.

To Apply: Send your Cover Letter and Resume, include a party idea from the last party you threw to:
Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

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Customer Service - Temporary Work from Home Opportunity

We currently DO NOT have a position open, but would like to obtain your contact information in order for us to contact you when a position becomes available.

Summary

1-800-FLOWERS.COM's customer service center, recent winner of the global call center of the year award, employs Work from Home Customer Service agents to provide professional, courteous, responsive and accurate service to our customers. Work from Home Customer Service Agents are able to work from the comfort and convenience of their home office. Customer Service Agents serve as the first contact customers have with the company. Customer Service Agents will be responsible for the effective and efficient handling of customer transactions in real time including, but not limited to: Working simultaneously with multiple software applications; Immediate/direct keyboarding into customer service information systems; Consistently following up on promises and commitments on a timely basis; Appropriately identifying and escalating unresolved issues.

Qualifications

Successful candidates will meet the following qualifications: Must be a resident and live in the following states: Arizona, Florida, New Mexico, Oklahoma, Ohio, New York, Texas and Virginia. Must be highly PC literate and have their own PC with a reliable high-speed Internet connection, and a dedicated land line telephone (conventional non-wireless telephone connection) for incoming calls. The ability to type 35 words per minute is essential. Prior call center experience strongly preferred. Applicants must be 18 years of age or older and have a high school diploma or GED to apply. Strong written and verbal communication skills required. Fundamental math skills required.

Scheduling Requirement

The nature of the 1-800-FLOWERS.COM workload is dependent upon the number of customers that are placing orders. We are seeking individuals who are able to work flexible Full Time schedules.

Rate of Pay

The rate of pay is $8 per hour for training and production.

Hardware, Software, Workstation Specifications: Minimum Requirements

• Desktop Computer: Pentium III 300 MHz or better.
• Operating System: Windows XP Professional or Home Edition (VISTA is NOT compatible)
• RAM / Memory: Minimum 256 MB available RAM
• PC Sound: Required w/speaker
• Modem: DSL or Cable
• Video Card: Standard - Recommended 8 MB video card
• Hard Drive: 4 GB IDE Hard Drive (larger is better)
• Dedicated Phone Line: Land line for work during schedules shifts.
• Telephone set: Must be a corded traditional telephone. No cordless, cellular/wireless, or VoIP (e.g., Optimum Voice, Vonage, AT&T, CallVantage).
• Microsoft Internet Explorer: 6.0, (7.0 is not compatible). Windows Update
• Antivirus Software: Norton Anti-Virus software with current and updated virus definitions
• Internet Account: Subscription to a reliable high-speed ISP which has bi-directional speeds of 128K or more and which is neither a wireless nor satellite connection. A wireless connection within the confines of your home is acceptable as long as your DSL or cable connection is "hard-wired".
• Office Furniture: A sturdy desk and a comfortable sturdy chair at a comfortable height with adequate back support. (5 legged chair highly recommended)
• Monitor: 17" monitor - Highly recommended
• AIM: Free download available at http://www.aim.com
• Microsoft Office: including Microsoft Word and Excel WinZip, Adobe Acrobat reader. - Free download available on the Web
• Battery Backup: UPS/Battery Power Supply including surge
• Headset: A corded headset with a mute feature. The headset must be corded and plug into a corded telephone to allow you to work hands-free.
• Printer: Printer (color is better)

How to Apply

We have completed our seasonal hiring at this time. However, if you meet the criteria above and would be interested in being contacted for future opportunities, please forward your name, your state of residence, your email address and your contact phone number to careers@1800flowers.com.

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