As you know, at 1-800-FLOWERS.COM we live to deliver smiles, which is why we wanted to share this smile-worthy story from one of franchise flower shops!
1-800-Flowers | Conroy’s in Mission Viejo went above and beyond to deliver a smile. We received the following letter from a customer who sums up the type of service they offered better than we ever could:
“I wanted to let you know about the wonderful service I received from Conroy’s Flowers in Mission Viejo. I have a friend who lives in that area and for a number of years I have been sending her flowers on her birthday. Last year (and possibly more than that) I checked out the Conroy’s website and was satisfied with the product and price and ordered delivery. Everything went well and I decided to use the service again. As usual, the person I ordered the flowers from was courteous and professional. I told them that if my friend Ruth . . . was not there to leave the flowers. She might be celebrating the day with family. When the driver Cynthia arrived and attempted delivery, a neighbor let her know that Ruth had had an accident and was recuperating in a full time care facility. Apparently, Cynthia got the address of the facility from these neighbors and it was near enough where she felt she could make the extra stop. Conroy’s called my home and verified that this would be OK. I am sure Ruth was glad to have the flowers and I was blown away by the service I received.
Underwhelming service is almost the norm in so many businesses now. Good service often goes unrewarded. This store and all of its staff should be commended for going “the extra mile” to provide outstanding customer service (especially Cynthia, as she literally went that extra mile). I would like to express my gratitude to any of the staff members who helped make this day a special one for my friend.
After speaking to the manager Dhiru Kapadia, I can see clearly now why his staff is so friendly and helpful to customers. It seems to me that he leads by example. I hope you can join me in congratulating them for a job well done!”
We would like to give a big thank you to Dhiru and Sonal Kapadia of 1-800-Flowers | Conroy’s in Mission Viejo, CA!