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  • TRACK YOUR ORDER.
    Visit our online order tracking page.
    You'll find the latest information on delivery there.



  • CALL US.
    To place an order, call 1-800-716-4851.
    For Customer Service, call 1-800-716-4851.
    Llámenos
    Para hacer un pedido, llámenos al 1-800-716-4851.
    Para contactar a nuestro centro de servicio al cliente, llámenos al 1-800-716-4851.




These are the most-asked questions to 1-800-FLOWERS.COM's Sales & Service Specialists:

  • Is it safe to use my credit card online?
  • Which credit cards or payment types are accepted?
  • When will my credit card be charged?
  • What happens after I place an order?
  • How do I check the status of my order?
  • How are shipping and delivery charges determined?
  • Do you offer delivery outside the continental United States?
  • Will I be charged sales tax?
  • Do you deliver to military installations?
  • How do I place an order in Spanish? Do you offer a Spanish Speaking Customer Service Agent?
    ¿Cómo puedo realizar un pedido en español? ¿Tienen agentes de servicio al cliente que sepan hablar español?
  • Which shipments or deliveries qualify for free shipping/no service charge under the Passport membership program?
  • As a Passport member, what are expedited delivery surcharges?
  • How can I make sure that I am recognized as a Passport member when I place my order?
  • How do I know which products qualify for Passport benefits?
  • When does my Passport membership expire?
  • How do I renew my Passport membership?
  • How do I cancel my Passport membership?


Browse these topics for more frequently-asked questions and information

  • SHIPPING AND DELIVERY INFORMATION
  • Delivery Methods
  • Packaging Information
  • Delivery Restrictions
  • SERVICE CHARGE AND PAYMENT INFORMATION
  • Payment Methods
  • Sales Tax
  • Service Charges and Shipping Rates
  • Promotion Codes
  • VIEWING AND CHANGING ORDERS
  • What Happens After You Place an Order
  • Order and Delivery E-Mail Confirmations
  • Order Tracking
  • Cancelling an Order
  • How do I return/exchange an item?