Location: Carle Place, NY
Department: Direct Ship Ops.
Position Type: Full-Time
Report to: Director, Vendor Relations
The Consumer Floral Brand's Direct Ship Operations Team is responsible for ensuring that consumer orders that are placed for delivery through the company's direct ship network are delivered on-time and with a degree of quality that meets or exceeds customer expectations. The Senior Analyst will be responsible for the design, development and production of ad-hoc analyses and standing (daily, weekly, monthly) reports that are necessary to run the company's direct ship channel operations efficiently.
In order to accomplish these tasks, the candidate is required to be proficient in the development of SAS queries and the various database tables that store the elements to be queried and calculated. Query development (i.e. "coding") is required daily.
The Analyst is also responsible for identifying trends, issues or abnormalities in the data and escalating to the attention of leadership. Primary areas of focus include: carrier (UPS, FedEx & USPS) performance, customer satisfaction metrics (CSIs), fulfillment workload/queue metrics, and much more.
DUTIES and RESPONSIBILITIES:
EDUCATIONAL / EXPERIENCE:
TO APPLY :
Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Carle Place, NY 11514
Only Qualified Applicants Will Be Contacted.