Customer Service (Seasonal)

Summary

Holidays are a great time to deliver smiles to our friends and family, and what better way than sending fresh flowers, plants and gift baskets. We are obsessed with providing the highest level of service to our customers and are the winner of the Stella Service award in 2013. Our seasonal Customer Service positions are Full Time from the Comfort of your Home. We provide a fun environment with on-going contests and awesome products to sell. Please click the link above to review the job description, once you have confirmed the requirements, you can click on the link to start the application process.


QUALIFICATIONS

Successful candidates will meet the following qualifications:

  • Must be a resident and live in the following states: Delaware, Illinois, Montana, New Hampshire, New Mexico, New York, Ohio, Oklahoma and Oregon.
  • Highly PC literate and have their own PC with a reliable high-speed Internet connection.
  • Ability to type 35 words per minute is essential.
  • Prior call center experience strongly preferred.
  • Applicants must be 18 years of age or older and have a high school diploma or GED to apply.
  • Strong written and verbal communication skills required. Fundamental math skills required.
  • Strong sales skills.
  • Highly motivated and Dependable.

HARDWARE, SOFTWARE, WORKSTATION SPECIFICATIONS: Minimum Requirements

  • Internet Connection:
    • Cable or DSL provider (No Wireless or Satellite), VoIP (Voice over Internet Protocol) compatible.
    • Minimum up load speed: 500 kbps
    • Minimum download speed: 1.5 mbps
  • Computer Hardware:
    • 1.8 GHZ Processor (minimum of a Pentium 4 processor or equivalent processor).
    • 1 GB of RAM.
    • Sound card with speakers
    • 17" Flat Panel Display recommended (capable of 1280 x 1024), 15" minimum.
    • USB headset (PC compatible) with a built-in digital signal processor has a noise-cancelling microphone
  • Computer Software:
    • Windows Vista, Windows 7, or Windows 8 Operating System
    • Internet Explorer 6.0 or above
    • Microsoft Office, including Microsoft Word and Excel WinZip, Adobe Acrobat reader. - Free download available on the Web
    • Antivirus Software: Valid software with current and updated virus definitions.
    • AIM: Free download available at http://www.aim.com/legacydownloads
    • A personal email account with a professional user name.
  • Telephone Requirement:
  • Option 1
    Voice over Internet Protocol ( VoIP):

    • Digital Telephones & VoIP Telephones are permitted as your alternate phone lines, including services such as Skype (purchased services including dedicated phone number)
    • USB Headset as outlined under computer hardware
    • NOT Allowed: Cellular/Wireless phones are NOT permitted. Google Voice, or services such as Magic Jack that connect through a USB port are NOT permitted.

    Option 2
    Landline:

    • IF a land based telephone line is used, a compatible corded/cordless telephone with headset capability and headset are required. Must have the ability to disable features such as call waiting, call forwarding, etc

  • Office Furniture: A sturdy desk and a comfortable sturdy chair at a comfortable height with adequate back support. (5 legged chair highly recommended)
  • Battery Backup: UPS/Battery Power Supply including surge
  • Your workstation must be in a private, quiet area away from others in your residence and background noise

How to Apply

Please provide us with your contact information so we can email you when we begin hiring for the next holiday.
Please provide us your name, email address, your telephone number and the state in which your reside.

Please click on the link below to begin the application process:

http://www.gotestnow.com/go/F2/800flowers-gfgb-testing/

International Delivery