Vendor Relations Specialist
Location: Carle Place, NY
Position Type: Full-Time

Summary

Vendor Relations Specialist is responsible for managing 1800flowers.com direct ship vendors on Bloomlink. List of responsibilities include:

  • Vendor Management - respond and action all vendor inquiries as they pertain to normal daily business as well as communicating any changes to inventory management and or order fulfillment
  • Adherence to Vendor Relations SOP or any other pre-established process. IE Vendor End of Night Reporting, FIFO compliance (if applicable), communicate late, early or holiday shutoffs, order management and allocation
  • Compile, analyze and distribute multiple Customer Service Inquiry (CSI) reports
  • Assist in new vendor set up and walk through
  • Coordinate and receive mystery shop orders
  • Assist in scheduling and reporting UPS and Fed Ex carrier pick up at vendor
  • Tasked with proactively reducing Wrong Delivery Customer Service Issues by reporting and analyzing internal Customer Service Issues and attending bi-monthly Wrong Delivery Customer Service Issues Web Ex with vendors

Essential Duties and Responsibilities

  • Vendor management
  • Adherence to vendor relations SOP
  • CSI reporting
  • CSI vendor review
  • Monitoring carrier pick up @ vendors
  • Share Point order moves

Skills

  • Google +
  • Microsoft Office
  • Good communication skills
  • Bi-lingual (Spanish) a plus
  • SAS

Education and/or Experience

  • High School or GED required, Associates or Bachelor's degree preferred.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514

E-Mail: careers@1800Flowers.com

Only Qualified Applicants Will Be Contacted.

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