Employment Opportunity - Vendor Relation Specialist
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Vendor Relations Specialist
Location: Carle Place, NY
Position Type: Full-Time

Summary

Vendor Relations Specialist is responsible for managing 1800flowers.com direct ship vendors on Bloomlink. List of responsibilities include:

  • Vendor Management - respond and action all vendor inquiries as they pertain to normal daily business as well as communicating any changes to inventory management and or order fulfillment
  • Adherence to Vendor Relations SOP or any other pre-established process. IE Vendor End of Night Reporting, FIFO compliance (if applicable), communicate late, early or holiday shutoffs, order management and allocation
  • Compile, analyze and distribute multiple Customer Service Inquiry (CSI) reports
  • Assist in new vendor set up and walk through
  • Coordinate and receive mystery shop orders
  • Assist in scheduling and reporting UPS and Fed Ex carrier pick up at vendor
  • Tasked with proactively reducing Wrong Delivery Customer Service Issues by reporting and analyzing internal Customer Service Issues and attending bi-monthly Wrong Delivery Customer Service Issues Web Ex with vendors

Essential Duties and Responsibilities

  • Vendor management
  • Adherence to vendor relations SOP
  • CSI reporting
  • CSI vendor review
  • Monitoring carrier pick up @ vendors
  • Share Point order moves
  • Skills

    • Google +
    • Microsoft Office
    • Good communication skills
    • Bi-lingual (Spanish) a plus
    • SAS

    Education and/or Experience

    • High School or GED required, Associates or Bachelor's degree preferred.

    To Apply: Send your Cover Letter and Resume, including salary history, to:
    Human Resources at
    One Old Country Road
    Suite 500
    Carle Place, NY 11514

    E-Mail: careers@1800Flowers.com

    Only Qualified Applicants Will Be Contacted.