Section Navigation

Etiquette and Advice from the Emily Post Institute

Business Thank You Etiquette

According to Peggy Post and Peter Post, co-authors of
The Etiquette Advantage in Business, the following suggestions may help you when acknowledging a compliment or a gift, or when you are extending thanks to someone for a job well done.
  • Saying "please" and "thank you" are not empty gestures. When you say "thank you," you are showing appreciation and displaying confidence and maturity.
  • Receiving compliments graciously shouldn’t be so hard to do. The trick? Simply say, "thank you" to the colleague, supervisor or client who has complimented you on a job well done.
  • How do you say thank you after a business breakfast, lunch or dinner? Of course, give an immediate verbal thank you to your host, and then follow up with a note of thanks. If you communicate frequently by email and you believe that your email won’t be lost in the ether, by all means do that. However, a quick, hand-written note is a tried and true method that always impresses.
  • If a co-worker or business associate refers a client to you, thank them for their assistance. A short note will let them know how much you appreciate their collegiality. And they are more likely to refer to you again.
  • If you have pulled a meeting together with speakers or special guests, make sure to write a thank you to each immediately after the event. Keep a box of thank you cards in your desk drawer to make this kind of follow-up easy.

About the
Emily Post Institute
The Emily Post Institute, created by Emily in 1946 and run today by third generation family members, serves as a "civility barometer" for American society and continues Emily's work. That work has grown to address the societal concerns of the 21st century including business etiquette, raising polite children and civility in America.
Read to find out more about Emily Post Institute and the Etiquette Experts