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Business Analyst
Location: Carle Place, NY
Position Type: Full-Time


The principal responsibilities of a Business Analyst are working with all levels of staff in the Brand and Shared Service units to gather/define/elaborate/manage requirements, to evaluate and recommend alternatives to meet requirements, and to assist in the implementation of the overall solution.

This position will also assist with project planning, project definition, risk management, systems analysis, and related project documentation.

Job Responsibilities

  • Works with product owners to identify and create business process models, task definitions and service definitions for the project(s)
  • Facilitates requirements gathering/definition/elaboration meetings and/or interviews with project stakeholders / user community
  • Define functional, usability, reliability, performance and supportability requirements in partnership with users for the development and maintenance of software systems.
  • Documents workflows and results of business analysis and obtaining sign-off from product owners on specifications
  • Partners with product owners in gathering all requirements to formulate business specifications and translating those into application functionality via user stories
  • Assists in ensuring high level design are accurately documented and mapped to approved requirements
  • Helps determines alternative approaches to business issues, and selects optimal solutions to the business issues
  • Constructs activity/process models as may be required to support user stories
  • Assists in testing the developed solution in accordance with User Acceptance criteria
  • Analyzes and summarize test results for incorporation into user stories
  • Facilitates the communication of business and technical requirements among the appropriate business and technical communities
  • Works with Software Engineers to analyze and develop conceptual design of application / system components
  • Documents business processes via models using MS Visio
  • Identifies and report risks throughout the life of the project and provide options to the business units for mitigation strategies
  • Prepares business rule and software development specifications from which systems or applications will be constructed
  • Promotes and develops communication between assigned business units, technical staff and vendors to integrate information systems with cross-functional and/or enterprise wide business requirements
  • Analyzes application/system enhancement requests and participate in Backlog Grooming process
  • Facilitates workshops to support requirements demonstrations to business stakeholders
  • Maintains knowledge of all candidate 1-800-Flowers systems and projects


  • Helps to maintains the backlog & user stories for project initiatives
  • Identifies areas for process improvement opportunities
  • Ensures all project artifacts are properly cataloged and persisted in the project management system
  • Supports the defined project process
  • Continuous dedication to process improvement on the 18F Service Center Project Process

Communication / Reporting

  • Ensures thorough, timely, and consistent communication is disseminated to the appropriate teams
  • Ensures thorough, timely, and consistent communication within the project team
  • Advises project sponsors on related issues
  • Assists in coordination of approvals and sign-offs as required by appropriate personnel
  • Ensures effective communication and collaboration between IT functions


  • Knowledge of Agile/Scrum software development practices
  • Knowledge of Rally tools
  • Experience with use cases and business modeling techniques
  • Experience with requirements gathering and management
  • Experience with Change Management
  • Knowledge of business process re-engineering principles and practice
  • Experience working collaboratively with business owners, subject matter experts, and Software Engineering teams during the requirements, design, coding, testing and implementation phases
  • Experience working with software engineering teams
  • Excellent use of MS Suite of Products, including Word, Excel, Access, and PowerPoint, MS Project, MS Visio
  • Experience in process engineering would be preferred


Business Analyst

  • Thorough understanding of business case definition and interpretation
  • Thorough understanding of requirements gathering and management concepts, tools and methods
  • Excellent meeting facilitation skills
  • Good/Great negotiation skills
  • Demonstrates initiative; ability to work independently and balance multiple priorities
  • Exceptional organizational skills
  • Ability to work effectively with all levels of management and staff in a collaborative environment
  • Demonstrated flexibility under a prioritization change condition
  • Strong quantitative, analytical, problem solving, organizational, communication and interpersonal skills required. Attention to detail is a must
  • Efficient and timely problem identification and resolution skills
  • Exhibits confidence and an extensive knowledge of emerging industry practices and mindsets

Technical Skills

  • Solid understanding of technical terms/systems. Understands system functionality at a high level

Practical/Reasoning/Communications Skills

  • Excellent Problem Solving Skills
  • Excellent written and verbal communication skills; Ability to present information and ideas clearly and concisely
  • Excellent conflict resolution skills
  • Delivers informative well organized presentations
  • Ability to think proactively, rather than reactively
  • Identifies critical issues with ease
  • Ability to communicate at all levels of the organization
  • Understands how to communicate difficult/sensitive information tactfully


  • Considerable latitude in approaches to assignments
  • Generates enthusiasm among team members
  • Proactively seeks opportunities to serve in leadership roles
  • Challenges others to develop as leaders whiles serving as a role model
  • Manages the process of innovative change
  • Frequent contacts are both inside and outside of IT, generally requiring discussion/explanation of difficult/complex issues associated with projects.
  • Assists in the facilitation of team and client meetings
  • Demonstrates a high level of competence
  • Ability to lead and manage projects which involve a considerable amount of complexity
  • Ability to lead analysis discussions and design alternatives
  • Coaching, conflict resolution, team building, listening, crisis management, leading diverse groups, meeting facilitation


  • Position may require approximately 10% travel

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514


Only Qualified Applicants Will Be Contacted.

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