International Gift Delivery Frequently Asked Questions | 1-800-FLOWERS.COM
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  • 100% Smile Guarantee
  • Delivery to Over 195 Countries
  • Hassle-free Ordering & Delivery
  • Dedicated 24/7 Customer Service
Have questions about international flower delivery? International florists 1800Flowers has a list of frequently asked questions (FAQ) with helpful answers.

Frequently Asked Questions and Pre-Ordering Tips

What do I need to place an order?

Here are some tips in planning your gift experience with us:

  • Have the occasion in mind for which you are planning to send a gift.
  • Think about whether you would like to send flowers, a gourmet gift basket (select countries) or green plant.
  • Should you need guidance in sending a Sympathy gift or flowers, our trained Sympathy Advisors will take the time to understand your needs and provide you with expert knowledge and thoughtful suggestions.
  • Verify the recipient's address. (Select Country from drop down menu, and select your destination country).


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How do I place an order by phone?

To place an order over the phone, please call us at 1-800-858-5039. Our experienced sales and service specialists will be ready to assist you. We have extensive experience sending flowers and gifts all over the world—we make delivering smiles easy! For your convenience, our customer service agents also speak Spanish.

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What happens after I place my order?

After you have placed your order, rest assured, you will receive an order confirmation email (including your card message) and a delivery confirmation email once the gift has arrived at its destination.

For all order inquires, call Customer Service inquires at 1-800-468-1141. Please reference your order number beginning with a "W". We will gladly answer any questions you may have.

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When will my gift be delivered?

Normally, we deliver between 9:00 AM to 7:00 PM in your recipient's time zone. During peak holiday times (or if the weather doesn't cooperate), delivery times can vary. If that happens, your delivery confirmation email may be slightly delayed. But don't worry, the excited, thank-you phone call, the jump-up-in-the air hug, the startled look of delight -- those should pretty much arrive on time.

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How can I make a change?

If you need to cancel your gift order or make changes, please call us at 1-800-468-1141 or email us using our Online Customer Service Inquiry Form. Note: Changes on International orders may require 2 business day lead time. If your order has already been shipped or delivered, we won't be able to cancel it or make changes.

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How can I track my order?

Visit our online order tracking page for the latest information on delivery. Be sure to have your order number or recipient zip code handy. Please note, if the zip code was converted to 99999 on your order confirmation, please be sure to enter the original recipient zip code.

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How do I place an order in Spanish? Do you offer a Spanish Speaking Customer Service Agent?

¿Cómo puedo realizar un pedido en español? ¿Tienen agentes de servicio al cliente que sepan hablar español?

If you would like to place an order with a Spanish speaking agent, we are more than happy to assist you. Our Spanish speaking agents are available 24/7. Please call us at: 1-800-527-3567.

Si usted desea realizar un pedido en español estamos más que encantados de ayudarle. Nuestros agentes que hablan español están disponibles 24 horas al día, 7 días a la semana. Por favor llámenos al 1-800-527-3567.

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When a friend or loved one passes away, many people want to send funeral flowers as a symbol of their love and a show of heartfelt condolences to the family and other mourners at the service. The options for funeral flowers include: arrangements for the casket, standing arrangements such as floral crosses or wreaths, as well as smaller baskets or arrangements. However, etiquette dictates what type of arrangement is appropriate as not all funeral flowers should be sent by anyone.

Funeral Flower Etiquette at the Service

For the most part, flowers for the top or inside of the casket itself and large standing floral wreaths or sprays are generally sent only by the immediate family. The type of funeral flowers appropriate for friends or co-workers of the deceased are usually smaller standing sprays or flower baskets that can be displayed at the funeral service or at the home of the family.

Send Flowers to the Home of the Family

If you are not able to attend the funeral service, you can still send sympathy flowers to the family's home as all funeral flowers do not need to be at the service. The most common options for a sympathy gift to the home are a vase of beautiful flowers or a floral basket. Fruit baskets or gifts of gourmet food are also appreciated at the home of the family when they receive mourners.

Rely on the Experts

No matter what type of funeral flowers you need, the expert Sympathy Advisors at 1-800-FLOWERS.COM® will be able to help you with selection and ordering, and they will arrange for delivery to the funeral service location or family home. All funeral flowers on 1-800-FLOWERS.COM are thoughtfully designed by their creative florists, and the designs include traditional flowers for the funeral service as well as more contemporary styles to have sent to the home of the family.

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