Customer Service
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  • TRACK YOUR ORDER.
    Visit our online order tracking page.
    You'll find the latest information on delivery there.



  • CALL US.
    To place an order, call 1-800-716-4851.
    For Customer Service, call 1-800-716-4851.
    Llámenos
    Para hacer un pedido, llámenos al 1-800-716-4851.
    Para contactar a nuestro centro de servicio al cliente, llámenos al 1-800-716-4851.




These are the most-asked questions to 1-800-FLOWERS.COM/FRUITBOUQUETS.COM's Sales & Service Specialists:

  • Is it safe to use my credit card online?
  • Which credit cards or payment types are accepted?
  • When will my credit card be charged?
  • What happens after I place an order?
  • How do I check the status of my order?
  • How are shipping and delivery charges determined?
  • Do you offer delivery outside the continental United States?
  • Will I be charged sales tax?
  • Do you deliver to military installations?
  • How do I place an order in Spanish? Do you offer a Spanish Speaking Customer Service Agent?
    ¿Cómo puedo realizar un pedido en español? ¿Tienen agentes de servicio al cliente que sepan hablar español?
  • Which shipments or deliveries qualify for free shipping/no service charge under the Passport membership program?
  • As a Passport member, what are expedited delivery surcharges?
  • How can I make sure that I am recognized as a Passport member when I place my order?
  • How do I know which products qualify for Passport benefits?
  • When does my Passport membership expire?
  • How do I renew my Passport membership?
  • How do I cancel my Passport membership?


Browse these topics for more frequently-asked questions and information

  • SHIPPING AND DELIVERY INFORMATION
  • Delivery Methods
  • Packaging Information
  • Delivery Restrictions
  • Peak Holiday Times
  • SMILE GUARANTEE
  • Everyone at 1-800-FLOWERS.COM is passionate about delivering flowers and gifts that bring smiles. And we mean everyone. Like the president of 1-800-FLOWERS.COM, our growers, our fantastic floral designers, even me, the guy writing the customer service section of this website. So if you OR the person who received your gift calls us with any sort of issue, it's a big deal to us. All of us. And we'll jump to make it right -- no matter what, no questions asked. We're happy when you're smiling. Please see below for our policy on damaged items and late/non-delivery issues.
  • What is the policy for damaged products and late/non-delivery issues?
  • Who should I contact for damaged items & late/non-delivery issues?
  • Contact Us by E-mail
  • SERVICE CHARGE AND PAYMENT INFORMATION
  • Payment Methods
  • Sales Tax
  • Service Charges and Shipping Rates
  • Promotion Codes
  • VIEWING AND CHANGING ORDERS
  • What Happens After You Place an Order
  • Order and Delivery E-Mail Confirmations
  • Order Tracking
  • Cancelling an Order
  • How do I return/exchange an item?