For 30 years, 1-800-FLOWERS.COM, Inc. — "Your Florist of Choice" — has been providing customers across the nation with the freshest flowers and finest selection of plants, gift baskets, gourmet foods and confections, and plush stuffed animals perfect for every occasion. 1-800-FLOWERS.COM offers the best of both worlds: exquisite, florist-designed arrangements individually created by some of the nation's top floral artists and hand-delivered the same day, and spectacular flowers delivered through its "Fresh From Our Growers" program.
We have completed our hiring effort for our Temporary Full Time Work from Home Customer Service Representatives for the Mother's Day Holiday. Click the link to review the position carefully to ensure you meet all the requirements. If you are interested in this position and meet all requirements, please click on the link to provide us with your contact information. (Your name, your email address, and the state in which you live and your telephone number). We will email your directly when we are hiring. Note: To be considered for this position, please read this entire section carefully. Customer Service - Temporary Work from Home Opportunity
Temporary Full Time Work from Home Customer Service Representative Temporary
1-800-FLOWERS.COM's customer contact center, recent winner of the global call center of the year award, is currently recruiting agents for its Work from Home Customer Service team. This team provides professional, courteous, responsive and accurate service to our customers from the comfort and convenience of their home office. Sales and Service Specialists serve as the first contact customers have with the company and will be responsible for the effective and efficient handling of customer needs. The Sales and Service Specialists will be completing transactions in real time, working simultaneously with multiple software applications; consistently following up on promises and commitments on a timely basis; appropriately identifying and escalating unresolved issues.
Successful candidates will meet the following qualifications:
Must be a resident and live in the following states Arizona, Delaware, Florida, Illinois, Montana, New Hampshire, New Mexico, New York, Ohio, Oklahoma, Texas and Oregon
Highly PC literate and have their own PC with a reliable high-speed Internet connection
Ability to type 35 words per minute is essential
Fluent in the use of Instant Message, and ability to download software
Prior call center experience strongly preferred
Applicants must be 18 years of age or older and have a high school diploma or GED to apply
Strong written and verbal communication skills required. Fundamental math skills required
Cable or DSL provider (No Wireless or Satellite), VoIP (Voice over Internet Protocol) compatible.
Minimum up load speed: 500 kbps
Minimum download speed: 1.5 mbps
1.8 GHZ Processor (minimum of a Pentium 4 processor or equivalent processor)
1 GB of RAM
Sound card with speakers
17" Flat Panel Display recommended (capable of 1280 x 1024), 15" minimum
Windows XP Vista Operating or Windows 7or 8 system
Internet Explorer 6.0 or above
Microsoft Office, including Microsoft Word and Excel WinZip, Adobe Acrobat reader. - Free download available on the Web
Antivirus Software: Valid software with current and updated virus definitions.
Primary dedicated telephonic line with the ability to disable features such as call waiting, forwarding, etc. Cellular/Wireless phones are NOT permitted.
Digital Telephones & VoIP Telephones are permitted as your primary or alternate phone lines. Voice services such as Magic Jack that connect through a USB port are NOT permitted.
USB headset (PC compatible) with a built-in digital signal processor has a noise-cancelling microphone
If a land based telephone line is used, a compatible corded telephone with headset capability will be required . This must be a corded traditional telephone. No cordless/wireless telephone handsets allowed. Please note you will need both a USB headset to connect to the 1800Flowers Voice service and a separate headset for your land based personal telephone.
If a Digital Telephone or VoIP Telephone is selected as your Primary phone line, only one USB Headset will be required since it may be used for both the 1800Flowers Voice Service as well as the Personal Telephone.
A personal email account with a professional user name.
Office Furniture: A sturdy desk and a comfortable sturdy chair at a comfortable height with adequate back support. (5 legged chair highly recommended)
Battery Backup: UPS/Battery Power Supply including surge
Your workstation must be in a private, quiet area away from others in your residence and background noise
How To Apply
Please provide us with your contact information so we can email you when we begin hiring for the next holiday. Please provide us your name, email address, your telephone number and the state in which your reside. email@example.com