1-800-Flowers.com Passport Membership Program
Terms and Conditions
Last Updated: April 25, 2013
1. You must be at least 18 years of age or older to enroll as a Member in the Passport Program and be the record holder of a valid credit card issued by a major financial institution acceptable to 1-800-Flowers.com. Your credit card information shall be maintained on file with 1-800-Flowers.com.
2. You may only enroll in the Passport Program through the 1-800-Flowers.com website located at www.1800flowers.com and you must be signed-in as a registered Member of the Passport Program to utilize the online membership benefits. You may also utilize the Passport Program for your orders placed via the telephone however, you will be required, at the time your place your order, to provide proof of Membership enrollment, as determined by the sole discretion of 1-800-Flowers.com. At the present time, the Passport Program may not be utilized nor accessed for your orders placed with us at our company owned or franchised retail stores.
3. Your paid Membership fee is fully refundable during the first 30-days of your enrollment if your Membership benefits have not been utilized during that period and you cancel your Membership. After the 30-day period, your annual Membership fee is non-refundable, unless otherwise prohibited by applicable law. 1-800-Flowers.com reserves the right, at any time, and without further notice, to change, modify or discontinue the Passport Program (including but not limited to, Membership fees and surcharges) however, any changes to the Membership fees and surcharges will only apply if and when your Passport Program Membership is renewed.
4. Unless you enroll in the Passport program through our Gift Club membership which provides free Passport membership for the duration of your Gift Club membership as an additional benefit, your paid Membership in the Passport Program is valid for one (1) year from the date of your enrollment and is automatically renewed annually and billed to your credit card on file upon the anniversary of your enrollment for successive one-year periods, at the then current rates and surcharges for the Passport Program. Prior to the automatic renewal and billing, we will notify you in advance (via the email you used at the time of enrollment) of (i) the pending renewal, (ii) the then current fees and charges applicable to the Passport Program, and (iii) where you may find more information about the Passport Program. We will also send you an additional email confirming your renewal. Should you elect not to renew your Membership, you may cancel at any time prior to the renewal by emailing us at firstname.lastname@example.org and your credit card on file with us will not be charged. A confirmation email will be sent to you. If you email to cancel after your Membership has been renewed, your credit card will have been charged the then current paid annual membership fee for the Passport Program, however you may request, and 1-800-Flowers may grant, a pro-rata refund within its sole discretion based upon the extent that you may have utilized the benefits of the Passport Program and the period of time remaining on your paid Membership. The only exception to automatic renewal and billing is if you enrolled into the Passport program through a Gift Club membership in which case your Passport membership will not be automatically renewed.
5. There currently is no minimum purchase price requirement for your order(s) to utilize the Passport Program. The Passport Program may not be available in all countries and territories, including but not limited to deliveries to Canada. Please see the 1-800-Flowers.com website for additional information.
6. Your Passport Program Membership entitles you to free shipping/no service charge on eligible products and locations. Free shipping/no service charge is defined as weekday only delivery of your ordered products to your designated recipient at available locations two (2) or more business days after the placing of your order. Free shipping/no service charge eligibility is shown for each product on the 1800flowers.com website, as well as, generally on the table below.
7. As a Member of the Passport Program you may elect to expedite the delivery of your order by paying an additional surcharge for same-day business day, next-day business day , or Saturday delivery if and when available. The additional surcharges for expedited delivery are shown for each product and tier of delivery on the 1800flowers.com website, as well as, generally on the table below. Expedited delivery of your order may not be available depending upon several factors including, but not limited to, the product selected, the geographic location of the intended recipient, the time of year (seasonal and holiday/non-holiday factors), and the available modes of delivery (company owned and third-party vendors).
|1800FLOWERS.COM PASSPORT MEMBER DELIVERY AND EXPEDITED FEE SCHEDULE |
|DELIVERY DESCRIPTION: ||ADDITIONAL DELIVERY OR SERVICE FEE |
|SHIPPING OR SERVICE OF TWO DAYS OR MORE ||FREE |
|SAME DAY SURCHARGE ||$5.99* |
|NEXT DAY SURCHARGE ||$3.99** |
|SATURDAY SURCHARGE ||$5.00 |
|*Available for Florist Delivered if ordered by 2:00 p.m. Monday to Friday, 12:30 p.m. Saturday, or 11:30 a.m. Sunday. Fruit orders must be placed by 11:00 a.m. All times are eastern time zone. Available for continental U.S. orders only **Order must be placed by 2:00 p.m. Eastern time zone. Not available for orders outside of the continental U.S. |
|Surcharges will be automatically calculated and displayed after you select your date and ZIP code for eligible products. |
8. In the event your purchase order consists of multiple products, some of which are eligible for free shipping/no service charge, and others which are not, you will be required to pay the shipping and/or services charges applicable for ineligible products for the method of delivery selected.
9. Certain products, services and promotions are excluded from, and may not be utilized with, the Passport Program, including but not limited to: (i) certain perishable and other products requiring expedited delivery, (ii) certain products requiring delivery from specified or remote origination points, (iii) products and services purchased on or through affiliate websites, including but not limited to, airlines, car rental, associations, and other memberships organizations are not eligible, (iv) certain promotional, award, coupon, and discount offers, including but not limited to, those offered by affiliate or marketing partners, and (v) products and services that are not offered on the 1-800-Flowers.com website.
10. We sometimes offer certain customers various trial or other promotional memberships, which are subject to the Passport Program Terms and Conditions except as otherwise stated in the promotional offers. Trial members may at any time choose not to continue onto paid membership at the end of the trial period.
11. Members may update or change their account information by accessing their Member profile at www.1800flowers.com.
12. The 1-800-Flowers.com Passport Program is for Member's individual personal consumer use only and may not be utilized by, or on the behalf of, third parties, including group purchases. The Passport Program may not be used by 1-800-Flowers.com Business Gifting Services customers and other corporate accounts, nor for the purpose of resale, profit, business or commercial purposes. You may not transfer or assign your Membership, or the benefits of the Passport Program.
14. 1-800-Flowers.com reserves the right, within our sole discretion, to refuse to accept and process any and all customer orders and suspend, discontinue, and refuse the utilization of any of the Membership benefits of the Passport Program to anyone in the event of advertising or marketing errors and/or the actual or suspected misuse, fraud and abuse associated with the Passport Program or any and all other offers, promotions and discounts which may be offered from time-to-time by 1-800-Flowers.com or its affiliates, subject to applicable law.
Free Trial Membership Promotion
Terms and Conditions
1. You must be at least 18 years of age or older to enroll for Free Trial Membership in the Passport Program and be the record holder of a valid credit card issued by a major financial institution acceptable to 1-800-Flowers.com. Your credit card information shall be maintained on file with 1-800-Flowers.com. While you will not be charged for your free trial, having your card on file will allow us to automatically upgrade you to a paid membership plan at the end of the trial period (see above).
2. Free trial members enjoy all the benefits as paid members.
3. Prior to paid Passport membership renewal we will notify you in advance (via the email address you used at the time of enrollment in your free trial membership) of (i) fees and charges applicable for annual membership (ii) the effective date of your annual membership, and (iii) where you may find more information about the Passport program.
4. At the end of the free trial period, you will be automatically upgraded to an annual membership (see above) for the annual membership fee stated in your free trial offer. When we upgrade your membership, we use the same credit card you gave us when you signed up for your free trial. If we cannot successfully charge this card, we will attempt to use another payment method on file with us on your account. If we are unable to successfully bill your account, we will contact you via the email which you provided to us at the time of your Free Trial Membership enrollment. If you do not want to upgrade to a paid membership, you can opt-out at any time during the free trial period by sending an email at email@example.com and referencing the email address associated with your membership, and your credit card on file with us will not be charged. A confirmation email will be sent to you.
5. Unless otherwise stated by these Terms and Conditions of the Free Trial Membership Promotion, all other Passport Terms and Conditions (above) apply during the free trial period.