Meet James Smyth, Senior Manager of Performance and Quality Assurance

What do you do at 1-800-Flowers and what do you like best about your job? My name is James Smyth. Beginning my 19th year here at Presently, I am the Senior Manager of Performance and Quality Assurance. This position affords me the opportunity to work with a great team of Performance Coaching Managers who help our frontline customer facing agents achieve their sales and service metrics and more importantly; deliver smiles each day while working relentlessly to provide each customer a low effort, individualized customer experience. What I like best about my job is being able to coach and develop Managers and see them move up and succeed in other important positions in the company. Is there anything else you would like to add about yourself? I am the proud father of a son and two daughters all of whom are caring and respectful of others, engaged in their own careers and all doing well in their own right. I am also blessed with three beautiful grandchildren who everyday make me appreciate the importance of time and how precious and wonderful this life can be.
I am a U.S. Army Vietnam Veteran and am proud to have served our country
Since this is our special patriotic edition of the Employee Spotlight, can you tell us how you are connected to the military? I am a U.S. Army Vietnam Veteran and am proud to have served our country under difficult circumstances, and to be a member of this special brotherhood. My thoughts and prayers are forever with my fellow soldiers who made the ultimate sacrifice and with the families and friends of those still missing in action. What is your favorite patriotic gift from 1-800-Flowers and why? My favorite patriotic gift is The American Dream Bouquet, Trio. The colors are spectacular with vivid red mini carnations in contrast with white daisies in a one of a kind cobalt blue pyramid vase. A great gift for Memorial Day. What is your favorite flower or plant and why? My personal favorite flower is the sunflower. Seeing sunflowers keeps me optimistic and generates perpetual occasions of Hope.
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