*** goal is your 100% satisfaction. If your item arrives damaged or defective, please follow *** procedure ** ********* here, or call our awards customer ******* department at (844) 329-0040 and have **** Order # ready when you call. We **** replace damaged or defective merchandise until 30 days after receipt, with *** exception of Apple Products, Laptops, and Televisions ** these items will receive factory authorized home repair service. Returns are not allowed ***** on Buyer's remorse. We will help ** *** way possible ** ensure your satisfaction.