The world’s first ACTIVEBlade technology incorporates a flexible shaft that moves the blade up and down resulting in 250% more active cutting surface** for finer blending. Combined with Braun’s patented Power Bell Plus system, ultra-hard stainless-steel blades and added milling blade can easily blend large quantities of food. Our goal is your 100% satisfaction. If your item arrives damaged or defective, please follow the procedure described here or call our awards customer service department at (844) 329-0040 and have your Order # ready when you call. We will replace damaged or defective merchandise until 30 days after receipt, except Apple Products, Laptops, and Televisions, as these items will receive factory-authorized home repair service. Returns are not allowed based on the Buyer's remorse. We will help in any way possible to ensure your satisfaction.