Frequently Asked Questions

  • Is it safe to use my credit card online?
  • Which credit cards or payment types are accepted?
  • When will my credit card be charged?
  • What happens after I place an order?
  • How do I check the status of my order?
  • How are shipping and service charges determined?
  • Do you offer delivery outside the continental United States?
  • Will I be charged sales tax?
  • Do you deliver to military installations?
  • How do I place an order in Spanish? Do you offer a Spanish Speaking Customer Service Agent?
    ¿Cómo puedo realizar un pedido en español? ¿Tienen agentes de servicio al cliente que sepan hablar español?
  • Which shipments or deliveries qualify for free shipping/no service charge under the Celebrations Passport membership program?
  • As a Celebrations Passport member, what are expedited delivery surcharges?
  • How can I make sure that I am recognized as a Celebrations Passport member when I place my order?
  • How do I know which products qualify for Celebrations Passport benefits?
  • When does my Celebrations Passport membership expire?
  • How do I renew my Celebrations Passport membership?
  • How do I cancel my Celebrations Passport membership?