Our goal is your 100% satisfaction. If your item arrives damaged or defective, please follow the procedure as described here, or call our awards customer service department at (844) 329-0040 and have your Order # ready when you call. We will replace damaged or defective merchandise until 30 days after receipt, with the exception of Apple Products, Laptops, and Televisions as these items will receive factory authorized home repair service. Returns are not allowed based on Buyer's remorse. We will help in any way possible to ensure your satisfaction.