Our goal is your 100% satisfaction. If your item arrives damaged or defective, please follow the procedure as described here, or **** our awards customer service department at (844) 329-0040 and have your ***** # ready when *** call. We will replace damaged or defective *********** until 30 days after receipt, **** the exception of ***** Products, Laptops, and Televisions as these items will ******* factory ********** home repair service. Returns are not allowed based on Buyer's remorse. We will help in any way possible ** ensure your satisfaction.